Managed IT & cyber security

Proactive IT support, Essential Eight security, custom software and websites for businesses in Sydney, Melbourne, Brisbane, Perth and across Australia.

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Managed IT, cyber security and software under one roof

We support your team day to day, keep your business secure, and build the websites, apps and cloud platforms you rely on.

Managed IT Services

Helpdesk support, 24/7 monitoring, patching and Microsoft 365 management for a fixed monthly fee.

Cyber Security

Essential Eight uplift, email and identity protection, endpoint security and tested backups.

Software & App Development

Websites, web apps and mobile apps, from discovery through launch and ongoing improvement.

DevOps & Cloud

CI/CD, observability, and cloud platforms on AWS and Azure that stay reliable under load.

AWS Solutions

Architecture, migration, and cost-aware optimisation from an AWS-focused engineering team.

GenAI Solutions

Production AI with governance, evaluation, and workflows your team can maintain.

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Real products we have helped ship

From event ticketing to creative services platforms, here is how we work with clients to turn ideas into software their teams can run and grow.

Event Technology & Ticketing

Building a connected event ticketing and management platform

We designed and delivered a web and mobile platform that brings event creation, ticket sales, attendee management, and event-day operations into one product: turning fragmented organiser workflows into a revenue-ready digital business.

Self-serve event creation and online ticket sales
High-concurrency gate check-in and attendee management
Structured Australian venue onboarding and entry workflows
Real-time organizer analytics and door reporting

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What teams say about working with us

The Bitrates turned fragmented organiser workflows into one platform for event creation, ticket sales, and door operations. They understood both sides of live events and shipped with the pace we needed.

The Eventix

Founding team, Event technology

We needed engineering that could keep up with a creative and marketing studio. The Bitrates delivered clean builds, clear communication, and systems we can still maintain months later.

Brand Lifters

Leadership team, Creative, marketing and technology

Our brokers rely on dependable digital tools every day. The Bitrates helped us tighten the platform, improve reliability, and keep the client journey simple without slowing the team down.

FinConnex

Operations team, Mortgage broking

Asset finance moves fast, and our site and enquiry flows have to match that. The Bitrates gave us a professional digital foundation with practical advice we could act on straight away.

Assetchain Finance

Leadership team, Asset finance

The Eventix

Founding team, Event technology

We needed engineering that could keep up with a creative and marketing studio. The Bitrates delivered clean builds, clear communication, and systems we can still maintain months later.

Brand Lifters

Leadership team, Creative, marketing and technology

Our brokers rely on dependable digital tools every day. The Bitrates helped us tighten the platform, improve reliability, and keep the client journey simple without slowing the team down.

FinConnex

Operations team, Mortgage broking

Asset finance moves fast, and our site and enquiry flows have to match that. The Bitrates gave us a professional digital foundation with practical advice we could act on straight away.

Assetchain Finance

Leadership team, Asset finance

We needed engineering that could keep up with a creative and marketing studio. The Bitrates delivered clean builds, clear communication, and systems we can still maintain months later.

Brand Lifters

Leadership team, Creative, marketing and technology

Our brokers rely on dependable digital tools every day. The Bitrates helped us tighten the platform, improve reliability, and keep the client journey simple without slowing the team down.

FinConnex

Operations team, Mortgage broking

Asset finance moves fast, and our site and enquiry flows have to match that. The Bitrates gave us a professional digital foundation with practical advice we could act on straight away.

Assetchain Finance

Leadership team, Asset finance

As an education and migration consultancy, we needed systems that feel clear for students and staff. The Bitrates made the digital side simpler, more trustworthy, and easier for our team to run.

Educonnecx

Management team, Education and migration

We needed engineering that could keep up with a creative and marketing studio. The Bitrates delivered clean builds, clear communication, and systems we can still maintain months later.

Brand Lifters

Leadership team, Creative, marketing and technology

Our brokers rely on dependable digital tools every day. The Bitrates helped us tighten the platform, improve reliability, and keep the client journey simple without slowing the team down.

FinConnex

Operations team, Mortgage broking

Asset finance moves fast, and our site and enquiry flows have to match that. The Bitrates gave us a professional digital foundation with practical advice we could act on straight away.

Assetchain Finance

Leadership team, Asset finance

As an education and migration consultancy, we needed systems that feel clear for students and staff. The Bitrates made the digital side simpler, more trustworthy, and easier for our team to run.

Educonnecx

Management team, Education and migration

Our brokers rely on dependable digital tools every day. The Bitrates helped us tighten the platform, improve reliability, and keep the client journey simple without slowing the team down.

FinConnex

Operations team, Mortgage broking

Asset finance moves fast, and our site and enquiry flows have to match that. The Bitrates gave us a professional digital foundation with practical advice we could act on straight away.

Assetchain Finance

Leadership team, Asset finance

As an education and migration consultancy, we needed systems that feel clear for students and staff. The Bitrates made the digital side simpler, more trustworthy, and easier for our team to run.

Educonnecx

Management team, Education and migration

We needed a technology partner who understood events as well as software. The Bitrates stayed close, communicated clearly, and delivered work that holds up when the pressure is on.

Mohit

CEO, 8 Peaks Events

Our brokers rely on dependable digital tools every day. The Bitrates helped us tighten the platform, improve reliability, and keep the client journey simple without slowing the team down.

FinConnex

Operations team, Mortgage broking

Asset finance moves fast, and our site and enquiry flows have to match that. The Bitrates gave us a professional digital foundation with practical advice we could act on straight away.

Assetchain Finance

Leadership team, Asset finance

As an education and migration consultancy, we needed systems that feel clear for students and staff. The Bitrates made the digital side simpler, more trustworthy, and easier for our team to run.

Educonnecx

Management team, Education and migration

We needed a technology partner who understood events as well as software. The Bitrates stayed close, communicated clearly, and delivered work that holds up when the pressure is on.

Mohit

CEO, 8 Peaks Events

Insights from the team

Short notes on GenAI, cloud, and delivery patterns you can use on your next project.

Compliance/July 13, 2026

How to Build a Data Privacy Compliance Program: Everything You Need to Know

What a working privacy program covers, from data mapping and owners to vendor review, security controls, and a practical 90-day build sequence for Australian teams.

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A local team that builds it, secures it and keeps it running

Proactive, not break-fix

We find and fix issues through round-the-clock monitoring and regular patching. You hear from us when something has already been resolved, not when your email is down.

Security built in from day one

Every client gets the controls that stop most attacks: multi-factor authentication, locked-down admin access, up-to-date devices, email protection and tested backups, aligned to Essential Eight and ACSC guidance.

One partner instead of five vendors

IT support, your website, your software and your cloud with one team. No finger-pointing between suppliers when something breaks.

Australian-based, plain-English support

Real people who know your setup, clear response times, predictable monthly pricing and no lock-in contracts.

Built on platforms you already trust

We specialise in the Microsoft and AWS ecosystems and design our security around Australian government guidance. Your systems run on proven, well-supported technology, set up properly and documented so you're never locked in.

Microsoft 365

Microsoft Azure

Microsoft Defender

Microsoft Teams

Amazon Web Services

Google Cloud

Cloudflare

Essential Eight aligned

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The technology we build and run on

We pair strategy with a pragmatic stack: cloud-native platforms, modern runtimes, and integrations that stay maintainable as you scale.

Web Development

From interactive frontend interfaces to robust backend systems, quality web development harnesses a diverse range of technologies to deliver holistic digital experiences.

Cloud Infrastructure

Uniting scalable storage and sophisticated networking, modern cloud infrastructure drives today's digital landscapes with diverse technologies.

Mobile Development

From native apps to cross-platform solutions, our mobile development team employs varied technologies to craft user-centric digital experiences.

DBMS / Data Storage / Reporting

Harnessing structured storage, advanced querying, and insightful reporting, Database Management Systems underpin data-driven decision-making.

CMSs

Streamlining digital content creation, organisation, and distribution with intuitive tools and technologies.

ERPs

Integrating business processes, optimising supply chains, and enhancing decision-making with unified software solutions and strategic modules.

eCommerce

From digital storefronts to secure checkouts, eCommerce employs diverse technologies to create seamless and highly-scalable online shopping experiences.

Customer Data / Behaviour / Analytics

Diving deep into user insights and predictive modelling, Customer Data and Analytics utilise advanced technologies to decipher behaviour, optimise user experiences, and formulate data-driven strategies for heightened engagement.

Shipping / Freight / Warehousing

From streamlined logistics to efficient warehousing, Shipping and Freight Management leverages innovative technologies to ensure timely deliveries and optimised inventory management.

Payment Gateways

Spanning from secure transaction processing to diverse payment options, payment gateways utilise high security tech to ensure seamless and trustworthy financial exchanges in digital commerce.

Notifications / Communication

From instant alerts to tailored messaging, notifications and communication systems employ advanced technologies to foster seamless interaction and ensure timely information exchange across multiple platforms.

Authentication

These technologies prioritise a balance between robust security measures and streamlined user experiences, playing a crucial role in safeguarding digital interactions and data.

Search and Discovery

These technologies are pivotal in handling vast data sets, ensuring users receive accurate, real-time results for their queries, enhancing the overall user experience.

All Industries

Mortgage & Finance Brokers

Accounting & Professional Services

Legal

Healthcare

Construction

Education & Migration

FinTech

EdTech

Industries we work with

From five-person practices to fast-growing platforms, we shape IT, security and software around how your industry actually works.

Frequently asked questions

Do you offer managed IT services for small businesses?

Yes. We look after businesses from around 5 to 50+ staff for a fixed monthly fee per user, covering helpdesk support, 24/7 monitoring, patching, Microsoft 365 management, security tools and backups.

What's included in the free IT health check?

We review your Microsoft 365 setup, devices, email security, multi-factor authentication, admin access and backups. You get a short written report showing what we found and what to fix first, with no obligation.

Can you protect us from email scams and fake invoices?

Yes. We set up multi-factor authentication, email filtering, sign-in alerts and simple staff guidance, and we can run phishing awareness training.

Do you build websites and software as well as manage IT?

Yes. We design and build websites, booking systems, client portals, web and mobile apps, and the cloud platforms behind them.

Do I have to sign a long contract?

No. Managed IT is month to month with clear response commitments. Project work is scoped and quoted up front.

Where are you based?

Our head office is at Level 17, 400 George Street, Sydney, with teams in Melbourne, Adelaide and Nepal. We support businesses remotely in every state and territory, including Brisbane, Perth, Canberra and Hobart, and on site around Sydney.